Recognise, Respond, Refer

Recognise, Respond, Refer

New Zealand has high rates of family violence and sexual violence. Sexual harassment and bullying are subsets of behaviour that form this bigger picture. Many New Zealanders will be affected by this harm at some time in their lives. Public facing staff/workers/volunteers can be one point of contact where people can seek help and receive an informed and empathetic response.

Developed and delivered by experienced educators and clinicians, these evidence-based workshops will explore best practice in providing a safe and supportive community response to disclosures of harm. Participants in these training workshops are not expected to become experts on family violence and sexual violence. This is about building an understanding of how people are affected by family violence and sexual violence into their everyday practice, knowing what to do when someone needs help or is unsafe, and where to refer people for specialist services in their community.


  • Define and understand the language of sexual harassment, sexual assault and sexual harm
  • Establish a shared understanding of unacceptable sexual behaviour
  • Explore myths and facts about sexual violence 
  • Recognise signs of physical, emotional, and sexual harm
  • Understand the impacts of sexual harm
  • Identify barriers to disclosing harmful experiences


  • Respond to a disclosure empathetically – emotional first aid
  • Ensure an appropriate response that does not further traumatise or harm the survivor
  • Understand obligations around confidentiality, policies and procedures
  • Understand how to manage their response to disclosures with robust personal and professional boundaries
  • Explore safe and appropriate strategies for bystander intervention when you notice unacceptable and potentially harmful behaviour
  • Promote positive behaviours in communities and workplaces


  • Know how to safely and appropriately refer someone on to specialist support services
  • Develop action plans for prevention initiatives, bystander intervention, and response
  • Strategies for self-care

Email  for more information.